Returns / Exchanges
Returns
Any returns must be initiated within 14 days from date of delivery as per the tracking on your order. Upon receipt, we will inspect the item and if it meets our guidelines, you will be refunded to your original payment method.
Refunds can take up to 7 business days for processing back to your card.
The shipping cost of returning an item is solely the responsibility of the customer unless you received the wrong item, in which case you should contact us for a return authorization.
Holiday returns
Any purchase made from Black Friday, November 24, through Christmas, have an extended return period. These items must be returned within the two week period following Christmas, so the order needs to be returned by January 8, 2024. Return rules apply.
Items not returnable
- Books that come in shrink-wrapped packaging, and should stay in that unopened state, in order to be returned. You cannot return any item that has been removed from the protective packaging unless defective.
- Gift cards
Exchanges
You can exchange any unopened media or merchandise for another item of equal value. If you would like another item that has a difference in price, the original cost will be refunded to your card and a new order will be created.
The cost for shipping an exchange is the responsibility of the customer. However, we will cover the cost of shipping if you received the wrong item.
All exchanges must meet the return guidelines of unopened/sealed packaging.